Last Updated: 11 February 2026
Privacy Policy for Norfolk Harbor Locksmith
Norfolk Harbor Locksmith is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how Norfolk Harbor Locksmith, located in Norfolk, VA, USA, collects, uses, and discloses your information when you use our services, interact with our website, or contact us.
By using our services or providing us with your information, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Norfolk Harbor Locksmith collects various types of information to provide and improve our locksmith services to you.
a. Information You Provide Directly To Us
We collect information that you voluntarily provide to us when you: * Request locksmith services (e.g., emergency lockout, rekeying, lock repair). * Fill out contact forms on our website. * Call us by phone. * Send us emails or other communications. * Engage with us in person during a service call. * Make payments for our services.
The types of personal information we may collect include: * Contact Information: Your name, phone number, email address. * Service Location Information: The physical address where you require locksmith services. This is crucial for dispatching our technicians and providing on-site assistance. * Service Details: Information about the specific locksmith service you need (e.g., type of lock, nature of the issue, property access details). * Payment Information: If you make a payment, we collect necessary billing details such as credit card numbers or other payment account information. This data is typically processed by secure third-party payment processors. * Communication Content: Records of your correspondence with us, including inquiries, feedback, and service-related communications.
b. Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity. This information helps us understand how our website is used and allows us to improve its functionality. * Log Data: Your Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data. * Device Information: Information about the device you use to access our website, such as device type, operating system, and unique device identifiers. * Cookies and Tracking Technologies: As described in Section 5 below, we use cookies and similar tracking technologies to track activity on our website and hold certain information.
2. How We Use Your Information
Norfolk Harbor Locksmith uses the information we collect for various purposes, primarily to provide and manage our locksmith services and operate our business effectively.
* To Provide and Fulfill Services: To schedule, dispatch, and perform the requested locksmith services at your specified location. * To Communicate With You: To respond to your inquiries, confirm appointments, provide service updates, and send important notices regarding your service requests. * For Billing and Payment Processing: To process payments for services rendered, manage invoices, and prevent fraudulent transactions. * For Internal Operations: To manage our customer relationships, maintain internal records, and for administrative purposes. * To Improve Our Services: To analyze website usage and customer feedback to enhance our service offerings, website functionality, and overall customer experience. * For Security and Fraud Prevention: To protect our services, our customers, and our business from fraudulent activity or security threats. * To Comply with Legal Obligations: To meet any applicable legal or regulatory requirements.
Norfolk Harbor Locksmith does not sell your personal information to third parties.
3. Data Protection and Security Measures
Norfolk Harbor Locksmith takes reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We implement various security technologies and procedures.
* Technical Safeguards: We use encryption for data in transit where appropriate, secure servers, and firewalls. * Organizational Safeguards: We limit access to personal information to authorized employees and contractors who need the information to perform their job duties. We also provide training on data privacy and security. * Physical Safeguards: We maintain physical security measures to protect our offices and equipment.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information with Third Parties
Norfolk Harbor Locksmith may share your information with trusted third parties under specific circumstances:
* Service Providers: We may engage third-party companies and individuals to facilitate our services ("Service Providers"). These include: * Payment Processors: To securely handle payment transactions. For example, Square, Stripe, or other reputable payment gateway providers. Norfolk Harbor Locksmith does not directly store full credit card details on its servers. * Website Hosting and Analytics Providers: To host our website and analyze website usage (e.g., Google Analytics). * Communication Platforms: For email delivery and customer support tools. * Dispatching Software: To efficiently manage and dispatch our locksmith technicians. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
5. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience and collect information about your browsing activities.
* What are Cookies? Cookies are small data files placed on your device by a website. They help the website remember information about your visit, like your preferences or what's in your shopping cart. * How We Use Cookies: * Essential Cookies: These are necessary for the website to function properly, enabling basic features like page navigation and access to secure areas. * Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site (e.g., Google Analytics). * Managing Cookies: You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more information on how to manage cookies, check your browser's help documentation.
6. Your Privacy Rights Under US State Privacy Laws
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US state privacy laws (such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), and similar laws in Virginia, Colorado, Utah, Connecticut, and other states). While Norfolk Harbor Locksmith may not be subject to all of these laws, we are committed to respecting these rights where applicable.
Generally, these rights may include:
* Right to Know: The right to request that we disclose what personal information we collect, use, disclose, and sell (Norfolk Harbor Locksmith does not sell your personal information). * Right to Access: The right to request a copy of the specific pieces of personal information we have collected about you. * Right to Correction/Rectification: The right to request that we correct inaccurate personal information we maintain about you. * Right to Deletion/Erasure: The right to request that we delete personal information that we have collected from you, subject to certain exceptions (e.g., to complete transactions, for legal obligations). * Right to Opt-Out of Sale/Sharing: As Norfolk Harbor Locksmith does not sell your personal information, an opt-out for sale is not applicable. * Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will verify your request using reasonable efforts, which may include matching information provided in your request with information we have on file. You may also authorize an agent to make a request on your behalf.
7. Data Retention
Norfolk Harbor Locksmith retains your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
The specific retention periods depend on the type of information and the purpose for which it was collected. For example: * Service-related information (like your address and service history) may be kept for a period to handle warranty claims, provide follow-up services, or comply with tax and business record-keeping laws. * Website usage data collected via cookies is typically retained for shorter periods, as determined by Google Analytics settings.
When your personal information is no longer needed for these purposes, we will securely delete or anonymize it.
8. Children's Privacy
Our services are not intended for individuals under the age of 13. Norfolk Harbor Locksmith does not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers. If you believe that we may have collected information from a child under 13, please contact us.
9. Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Norfolk Harbor Locksmith has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Updates to This Privacy Policy
Norfolk Harbor Locksmith may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us:
Business Name: Norfolk Harbor Locksmith Address: Sewells Gardens, Norfolk, VA 23513 Email: info@norfolkharborlocksmith.com
